The impact I created for the team
AIRA Health
(2025–Present)
Project
Description
Tags
User Research–Driven Opportunity Discovery for Document Progress Visibility
2025
Analyzed interview data from clients to identify gaps in document progress visibility. Translated insights into prototype concepts that made change status and decision impact clearer during protocol iteration.
Data Visualization
Design Research
UX Optimization
Behavioral Framework for Decision-Oriented Dashboard Design
2025
Explored dashboard concepts using behavioral theory to encourage action rather than passive monitoring. Defined widgets and readiness indicators that help users assess progress and decide next steps, despite limited quantitative data.
Data Visualization
Strategy Research
B2B
Design Process Proposal & Team Workshop Facilitation
2025
Identified recurring issues in team discussions and decision-making, then proposed a revised design process supported by workshops and affinity mapping. The proposal was adopted to restructure meetings and emphasize problem framing and user evidence.
Strategy Research
Communication Design
Operational Efficiency
AI-Supported Collaboration Feature: Topics
2025
Prototyped an AI-assisted discussion space for clinicians to review references, documents, and insights while capturing decisions as structured knowledge nuggets. The concept supports the discussion-heavy nature of protocol development and makes reasoning and outcomes explicit.
Generative AI
Workflow Design
Usability Testing Checklist & Research Workflow Design
2025
Developed a usability testing checklist to standardize observation, synthesis, and follow-up across studies. The checklist supported more consistent research practices and helped the team shift discussions from assumptions to evidence-based design decisions.
Design Research
Operational Efficiency
Workflow Design
Communication Design
AI Text Generation Strategy & Confidence Modeling
2025
Analyzed risks and confidence gaps in AI-generated clinical text, contributing to a strategy that introduced template-based generation for higher reliability. This work helped clarify when free-form generation was appropriate versus when structure was required.
Generative AI
Content Infrastructure
Strategy Research
Validator Testing & Behavioral Observation Study
2025
Observed validator testing sessions to uncover real usage behaviors not visible from UI reviews, including workarounds such as bypassing the product with external AI tools. Insights informed design adjustments and highlighted gaps between intended and actual workflows.
Design Research
UX Optimization
AI Chat Interaction Model Analysis
2025
Analyzed multiple AI chat entry points and interaction patterns, comparing pros and cons under different usage scenarios. Framed findings into a shared decision model that aligned team preferences and clarified why a specific chat strategy best fit current constraints.
B2B
UX Optimization
Information Architecture
AI-Guided Project Setup & ICM Interaction Framework
2025
Designed wireframes and interaction logic for AI-assisted project setup, defining UX for a minimal ICM input model to support users with varying levels of readiness. The flow adapts guidance based on input completeness, reducing setup friction without forcing premature decisions.
Generative AI
Workflow Design
UX Optimization
B2B
Early Access UX Heuristic Evaluation for Protocol Design
2025
Conducted a heuristic evaluation for the Early Access Program (EAP) platform to identify short-, mid-, and long-term UX risks across workflows and information architecture. Synthesized findings into actionable recommendations to guide iteration priorities and align design and engineering expectations.
B2B
UX Optimization
Information Architecture
Melo
(2024–2025)
Project
Description
Tags
Online ADHD Therapy Booking Experience
2024
Online booking flow for adults with ADHD, redesigned after A/B testing confirmed the critical role of early therapist visibility. Improved decision clarity led to a 125% increase in therapist selection and booking clicks rose from 7.3% to 15.21%.
[Case Study] Therapy Booking, Rebuilt for Engagement and Conversion
B2C
Scheduling
UX Optimization
Web
API-Integrated Booking System Infrastructure
2024
Modular booking infrastructure integrating therapist content, schedules, and payments into a cohesive system. Enabled real-time data accuracy and smoother coordination, reducing maintenance costs and minimizing the risk of manual errors.
Automation
Operational Efficiency
Scheduling
Workflow Design
Engagement Design: Making People Stay
2024
Factors influencing ADHD therapy outcomes were analyzed to inform future strategies for sustaining user engagement.
Data Analysis
Data Visualization
Strategic Research
Evidence Design: Making ADHD Therapy Credible
2024
Case study on therapy outcomes for adults with ADHD. Findings compiled into a structured, evidence-based report to inform decisions by patients and stakeholders.
Data Analysis
Data Visualization
Strategic Research
Therapist Management System
2024
Structured data system built in Notion to support independent content management by the ops team. Real-time API syncing enabled efficient front-end integration with minimal developer involvement.
Automation
Content Infrastructure
Operational Efficiency
Operational Tools
Official Site Creation
2024
Official site architecture designed with scalability, brand consistency, and user experience in mind. Tech stack, templates, and plugins were selected to support long-term content growth and flexible updates, expanding from 9 to 35+ pages in 5 months while maintaining consistency.
B2C
Content Infrastructure
Information Architecture
Web
Official Site Performance Optimization
2024
A/B/n testing on copy tone, background brightness, and CTA visibility led to conversion increases of 118.5%, 88.7%, and 93%.
UX Optimization
A/B/n Testing Infrastructure for Growth Optimization
2024–2025
A/B/n testing framework structured for scalable optimization, with standardized naming, front-end logic, and GA4 event mapping enabling consistent analysis.
Operational Efficiency
Real-Time Funnel Dashboard for Design Decisions
2025
GA4-based funnel dashboard engineered for real-time insight. JSON-driven logic automating data queries and rendering. Reduced insight latency from 30 minutes to seconds to support faster decision-making.
Data Visualization
Operational Tools
Pitch Deck for Fundraising
2024–2025
Fundraising pitch deck distilling product and market complexity into a clear, concise narrative. Helped align teams and received positive responses from multiple investors.
Communication Design
SmartX
(2018–2023)
Project
Description
Tags
Design System
2020
Built, and then restructured the design system to overcome collaboration barriers and enable multi-role workflows and continuous evolution. Role-path modeling, layered documentation, and feedback loops extended adoption to 8+ product platforms. Page-building efficiency improved by over 80%.
[Case Study] Redesigning the Design System to Earn Cross-team Adoption
Design Systems
Information Architecture
Workflow Design
UX Optimization
Design Research
Design System Component Library & Design Template
2020
Component library and page templates built with clear structure and precise naming, grouping, and variant logic. Leveraged Figma features and plugins to enhance discoverability and maintenance—accessible to designers of all experience levels.
Design Systems
Workflow Design
Information Architecture
Web-Based Data Center UI & UX
2020
Redesigned 20+ enterprise-level workflows for a data center platform, restructuring information architecture and interaction logic. Combined user research with prototype testing to establish a consistent UI language that elevated the sense of professionalism and product experience.
[Work] User Interface Design for CloudTower™
B2B
Data Visualization
Information Architecture
Web
Official Site Redesign
2018–2019, 2021
Design research revealed limitations in product-centric narratives. Shifted the focus to intent-driven storytelling through redefined user journeys and information architecture. Collaborated with marketing to align product structure and content logic. Homepage bounce rate dropped by 40%, guiding further iterations.
[Prototypes] Responsive Web Design for IT Infrastructure Enterprise
B2B
Content Infrastructure
Design Research
Information Architecture
Product Marketing
Strategic Research
Web
Official Site Navigation Redesign
2022–2023
A flat navigation hierarchy was identified as a constraint on business expansion and content scaling. Proposed a new information and interface architecture to support structural flexibility. Prototypes aligned stakeholders and accelerated implementation. A component library ensured consistency and ease of maintenance.
[Prototype] SmartX Inc. Official Site Navigation Redesign
B2B
Design Systems
Information Architecture
Web
License Document Generator
2022
Created web-based tools for sales to generate software and service license documents. Real-time previews and one-click PDF exports streamlined accuracy and delivery, allowing non-technical staff to independently complete the process.
Automation
Operational Efficiency
Operational Tools
Web
Virtual Machine Migration Tool
2019
Built a visual VM migration tool for enterprise clients, simplifying complex tasks through intuitive interface design. Insights from support engineers shaped workflows aligned with user expectations—improving reliability and customer conversion.
[Case Study] SMTX® Virtual Machine Migration Tool
B2B
Design Research
Workflow Design
Web
Brand Design System for Marketing
2021–2023
Developed a brand-aligned design system to support marketing. Introduced a “Content × Medium” matrix to unify brand symbols and expressions across contexts. Guided marketing in content management and file naming standards to improve asset consistency and reuse. Toolkits built in Figma and Adobe ensured output accuracy and efficiency.
Communication Design
Design Systems
Information Architecture
Product Marketing
Strategic Research
Workflow Design
Product Marketing Video Direction
2021–2023
Led product video design and production. Developed a structured feedback language for tone and rhythm, improving communication with external composers. Created modular AE project files for future reuse and brand consistency. The video earned 800+ B2B shares.
[Video] Product Brief Videos for HCI Product Portfolio
B2B
Communication Design
Product Marketing
Marketing Toolkit & Workflow Design
2022–2023
Established a unified design workflow for brand and marketing teams. Created 11 toolkits with structured folders and naming rules, improving asset management and cross-team collaboration. Widely adopted by internal and external designers.
Information Architecture
Operational Efficiency
Workflow Design
Creative Direction for 10th Anniversary Reunion Puzzle Screen
2023
Puzzle imagery for the company’s 10th anniversary event was developed through 120+ iterations of ideation, refinement, and variant generation using Midjourney. The final composition balanced visual challenge with emotional resonance, enhancing engagement and team connection during the group activity.
Communication Design
Generative AI
Nike
(2017–2018)
Project
Description
Tags
AR Data Visualization
2017
Designed an AR map to visualize Nike’s sales data, refining visual hierarchy and spatial elements to improve AR recognition accuracy and stability in live demonstrations. The project supported data-driven storytelling for the Greater China market team and strengthened their credibility in communications with global leadership.
Communication Design
Data Visualization
Strategy Research
Executive Presentation
2017
Led the design of 115 large-format Keynote slides for Nike’s Landlord Summit, extending Nike’s brand aesthetics into an ultra-wide presentation environment. The deck enabled Greater China executives to deliver an immersive, high-stakes pitch to real estate partners, reinforcing brand trust and strategic alignment at the executive level.
Communication Design
Data Visualization
Product Marketing